VoIP & SMS Disclosure

LUO B&B Entertainment LLC uses Voice over Internet Protocol (VoIP) technology to provide and manage its business phone numbers, including the number listed on this website (+1 (800) LUO-STAY). VoIP numbers are legitimate business telephone numbers that route calls over the internet rather than traditional telephone infrastructure.

By contacting us via our listed phone number, you acknowledge that you are reaching a VoIP-based business line operated by LUO B&B Entertainment LLC. All calls may be recorded for quality assurance and training purposes. You will be notified at the start of any recorded call.

Our VoIP service is used solely for legitimate business communications, including responding to executive housing inquiries, coordinating concierge services, and managing corporate account relationships. We do not use VoIP numbers for unsolicited outbound marketing calls.

LUO B&B Entertainment LLC may send SMS (Short Message Service) text messages to clients and prospective clients who have provided their mobile phone number and expressly consented to receive text communications from us.

By providing your mobile phone number and opting in to SMS communications — whether through our contact form, a verbal agreement with a LUO B&B representative, or any other means — you consent to receive text messages from LUO B&B Entertainment LLC. These messages may include: booking confirmations and updates, concierge service notifications, account alerts, and responses to your inquiries.

Message frequency will vary based on your engagement with our services. Standard message and data rates may apply depending on your mobile carrier and plan. LUO B&B Entertainment LLC is not responsible for any charges imposed by your mobile carrier.

You may opt out of SMS communications from LUO B&B Entertainment LLC at any time by replying STOP to any text message you receive from us. You may also opt out by contacting us directly at [email protected] or by calling our business line and requesting removal from our SMS list.

After opting out, you will receive one final confirmation text acknowledging your request. Following that confirmation, you will no longer receive SMS messages from LUO B&B Entertainment LLC unless you subsequently opt back in.

To opt back in after opting out, you may reply START to our number or contact us directly to re-enroll.

If you need assistance with our SMS communications or have questions about our VoIP phone service, reply HELP to any text message from us or contact us at [email protected]. Our team will respond within one business day.

Phone numbers and mobile numbers you provide to LUO B&B Entertainment LLC are used solely for the purposes described in this disclosure and in our Privacy Policy. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Your phone number may be shared with our VoIP and SMS service providers solely to facilitate the delivery of communications described in this disclosure. These providers are contractually obligated to protect your information and may not use it for any other purpose.

For full details on how we collect, use, and protect your personal information, please review our Privacy Policy at luobbentertainment.com/privacy.

LUO B&B Entertainment LLC operates its VoIP and SMS communications in compliance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable Florida state telecommunications regulations.

We obtain express written consent before sending any marketing-related SMS messages. Transactional and service-related messages (such as booking confirmations and concierge updates) may be sent based on your existing business relationship with us.

If you have questions or concerns about this VoIP & SMS Disclosure, please contact LUO B&B Entertainment LLC at: